In case of an Issue occurring where our technical support is unable to solve it, Return rights may apply.
Contact us at the e-mail address:
Items have to be returned in their original packaging. We do not refund items damaged because of a lack of packaging. Please use an external box to protect the item from getting damaged during transportation. The return right has to be approved beforehand.
PayPal purchases: in the event of a purchase operated with the PayPal payment method, PayPal will proceed to bill the price of the purchase at the moment of the online transaction' s conclusion.
Shipping fees, when applying, are to be billed to the Customer and are explicit while the order is being made. The Customer won' t have to pay anything more than the order total.
The following conditions apply to the return right:
It might be requested within 10 days since receiving the item, and applies to the product as a whole; it is impossible to return only part of the purchased item (eg. accessories).
The return right does not apply to items outside their original packaging, the product will have to be returned inside its original box, with all its parts, including documents or manuals. To avoid damaging the item, please place it inside a second box, avoiding placing stickers or tape on the original packaging.
The item and its package will be checked to make sure that everything is as it was when first shipped. Where the items conditions may not satisfy these requirements, Italymultistore will proceed to retain a percentage of the item' s price as refund, that is not going to exceed 10% of its total value, to pay for its restoration.
Di Rienzo Michele e Figli 2 S.r.l. may decide to modify the data inserted in the website or cancel it from the italymultistore.com list at any given time, with no need to advise notify or explain to the site' s owners.
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